Sign-in
Your account is tied to the sign-in you first used: Apple, Google, or email and password. If you are signed in but see an empty dashboard, you have probably signed in with a different provider; sign out and use the other one.
With Sign in with Apple, Apple sends your name once, the first time you approve WattPlan, and WattPlan keeps it. If you chose Hide My Email, messages from us go to the relay address Apple created.
Premium
Premium is a monthly subscription bought through the App Store or Google Play. It unlocks the whole plan, unlimited Coach messages, a full year of Fitness history and forecast, overnight adaptation with Undo, a coach's review of every ride, route analysis, and durability and W' analysis. One subscription covers the app and wattplan.cc with the same account.
Restore purchases
If Premium is not showing after a purchase or a reinstall, open Settings and tap Restore purchases. It can take a minute for the store to confirm.
Cancelling
Cancel in the store you bought from: Settings, Apple Account, Subscriptions on iPhone, or Google Play, Subscriptions on Android. Cancelling stops the next renewal; the period you paid for runs to its end. Refunds are handled by Apple or Google under their policies.
Deleting your account
Settings, Delete account removes your account and training data. If you cannot get into the app, use the form at wattplan.cc/delete-account. Cancel any subscription first; deleting the account does not cancel it.
Your data
To receive a copy of your data, email support with the subject "Data export". The privacy policy explains what is stored and why.
Need a hand? Contact support.