Questions, problems, or a number that looks wrong. A real person answers, usually within two working days (Monday to Friday, UK time).
Write from the address you sign in with so we can find your account. Say what you were doing, what you expected, and what happened. A screenshot helps.
Check the connection in Settings and reconnect. Rides normally arrive within minutes.
Check FTP and training days, then Rebuild plan, or ask the Coach to change a week.
One app at a time, Bluetooth on, phone near the bike. A smart bike can be both Trainer and Power.
Billed by the App Store or Google Play. Restore purchases lives in Settings.
Step-by-step guides for setting up, connecting devices, indoor riding, the plan and the Coach, your data, and the sports science behind the numbers.
Open the help centreDelete your account and data, in the app or by request.
For a copy of your data, email the address above with the subject "Data export".